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Account Settings

Manage your account settings and preferences from Settings, under Admin in the sidebar. The Settings page is the hub for how you sign in, how your organization appears, and the defaults Printago uses for your workspace. Its rows are spread across tabs; the ones covered on this page are:

Store owners also see a Danger zone at the bottom of the My account tab, where they can delete the account. See Deleting Your Account.

The Settings page on its General tab, with tabs for Printing, Queue, Materials, Add-ons, Notifications and My account

Profile​

Manage your display name, email, and default organization.

Account Security​

Passkeys are the strongest way to secure your Printago account. A passkey lets you sign in using your device's built-in authentication — such as a fingerprint sensor, face recognition, or device PIN — instead of typing a password. Passkeys are phishing-resistant and cannot be reused across sites, making them significantly more secure than traditional passwords.

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We recommend all users set up at least one passkey for the best account security.

Setting up a Passkey​

  1. In Printago, go to Settings > My account tab
  2. Click the "Passkeys" row and add a passkey
  3. Follow your browser or device prompt to create a passkey (this may use your fingerprint, face, device PIN, or a hardware security key)
  4. Give the passkey a name so you can identify it later (e.g., "MacBook", "iPhone", "YubiKey")

You can register multiple passkeys — for example, one on your laptop, one on your phone, and a hardware security key as a backup.

Passkeys and MFA​

When you sign in with a passkey, multi-factor authentication (MFA) is not required. Passkeys are inherently a stronger form of authentication than a password combined with a one-time code, so the additional MFA step is skipped.

Multi-factor Authentication (MFA)​

MFA is available for users who sign in with a password. It adds an extra layer of security by requiring a time-based one-time password (TOTP) from an authenticator app each time you log in. This helps protect your account even if your password is compromised.

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If you sign in using a passkey, MFA is not prompted — passkeys already provide stronger security than password + TOTP.

Setting up MFA​

  1. In Printago, go to Settings > My account tab
  2. Click the "Multi-factor authentication (MFA)" row and enable MFA
  3. Download an authenticator app on your phone (such as Google Authenticator, Authy, or 1Password)
  4. Scan the QR code with your authenticator app
  5. Enter the 6-digit code from your authenticator app to confirm setup
  6. Save your backup codes in a secure location

Using MFA​

Once enabled, you'll need to enter a 6-digit code from your authenticator app each time you log in to Printago with your password.

Organization​

Settings > General tab > Organization details holds your organization's details. Changing them requires the organization.edit permission; other members see the page read-only.

  • Logo: upload a Light and a Dark version, so your logo reads well in both light and dark mode
  • Organization Name (required)
  • Website URL
  • Timezone
  • Country
  • Organization / Store ID: your store's unique ID, with a copy button. This is your username for MQTT. API requests don't need it, because an API key already names its store. See Authentication & Quotas

Click Save to apply your changes.

Notifications​

Deliver printer and print job notifications to Discord, Slack, Pushover, Telegram, or a custom webhook. Each channel has its own tab inside the Notifications tab of Settings, with setup instructions, for example pasting a Discord webhook URL and clicking Enable.

The Notifications tab of Settings with Discord, Slack, Pushover, Telegram, and Webhook tabs

Printago can send real-time notifications about your print farm operations, including job completions, printer errors, and other important events.

Learn more about setting up Notifications

General Settings​

Workspace-wide preferences live on the General, Printing, Queue, and Materials tabs of Settings: the Getting Started guide, material auto-matching, AMS slot selection and spools your printers read, camera snapshots and timelapses, thumbnail style, print telemetry, macro confirmations, FabMatic ignored error codes, and plate merging.

See the full General Settings reference

Custom Fields​

Add your own fields to printers, parts, orders, and more. Give a field a type to validate it and use it in routing rules.

See Custom Fields

Staggered Start​

Limit how many printers can warm up and start at the same time, for example printers sharing a power circuit. The row shows how many groups are active.

See Staggered Start

Currency Settings​

This row appears once the Cost Catalog add-on is active. It opens Retail Settings, where you set:

  • Currency: the currency used for your retail pricing and display
  • Currency Symbol: the symbol shown next to prices. Picking a currency fills in its usual symbol, and you can change it

A Price Format Preview shows how amounts will look. Printago uses this currency to display cost figures such as Cost Catalog rates, SKU cost breakdowns, and part and material costs. It changes how amounts are displayed; it doesn't convert them.

QR Workflows​

Choose which actions the Printago app offers when a tag is scanned and their order, with the top one as the main button, which slot the app picks for a spool or filament, whether a scan may move a spool out of another slot, and the weight a new spool starts with. See QR Workflows settings.

Slicer Settings​

Choose the slicer Printago's cloud slicer uses by default under Settings > Printing tab > Slicer settings. It's only a default: you can still pick a different slicer for an individual part.

Preferred Slicer​

The Preferred Slicer dropdown lists every slicer version currently available, grouped by slicer:

  • Default - currently …: the version Printago recommends. The dropdown shows which version that is today. If you leave this selected, your store follows Printago's recommendation when it changes.
  • Latest OrcaSlicer and Latest Bambu Studio: always use the newest version of that slicer, shown in brackets.
  • A specific version, such as a particular OrcaSlicer or Bambu Studio release: stay on that version until you change it.

Printago's cloud slicer supports OrcaSlicer (community-driven, open-source, broad printer compatibility) and Bambu Studio (the official slicer for Bambu Lab printers).

Slicing behavior​

Attempt repair of printer profile values for target slicer clamps out-of-range or placeholder values in your printer, process, and filament profiles into the range the chosen slicer accepts, as the desktop slicer does silently. It's on by default. Leave it on unless you need profiles passed to the slicer exactly as stored, since turning it off can make slices fail on invalid values.

Click Save to apply your changes.

Learn more about Printago's Cloud Slicer

Affiliate Program​

Our affiliate program offers you commission for referring paying customers.

Earn money by referring new users to Printago! When someone signs up using your referral link and becomes a paying customer, you'll receive a commission.

How it Works​

  1. Join the affiliate program through your account settings
  2. Share your unique referral link with potential customers
  3. Earn commission when referred commercial users subscribe to Printago
  4. Track your referrals and earnings through the affiliate portal
  5. No purchase nessessary - you don't need to be a commercial user of our software to participate - or any type of user! (Though we'd prefer if you do!)

Become an affiliate to access the full affiliate portal and start earning.

Bug Impact Credit​

If a bug cost you time or materials, you can claim a billing credit from Settings > General tab > Bug impact credit. The credit is applied to your next invoice automatically.

  • Available to paying subscribers with an active subscription (not during a trial)
  • One credit per calendar month, up to 3 credits per account
  • The credit is worth your monthly subscription cost, between $10 and $25
  • Credits can't be transferred or redeemed for cash

To claim, describe the bug that affected you under What bug impacted you? (at least 10 characters) and click the claim button. The page shows how many credits you have left, your credit value, whether you've claimed this month, and your claim history.